25 Percent of Healthcare Providers Offer Telehealth, Telemedicine Services

According to a recent study by KPMG, 25 percent of healthcare providers have implemented telehealth and telemedicine programs which are financially stable and improving efficiency. This survey collected information from 120 individuals working for healthcare providers.

Telehealth is defined by KPMG as a technology which connects clinicians with their patients. Telemedicine utilizes technology to connect clinicians to other clinicians for consultations.

“Healthcare providers need to think of virtual care as a means to improve patient access and provider efficiency, especially as value-based contracts and other reimbursement incentives gain a greater share of revenue, while meeting patient care needs by filling gaps for key medical specialties,” KPMG Managing Director Dr. Richard Bakalar said in a statement. “Telehealth is rapidly evolving beyond urgent care and is increasingly used for follow up visits and helping chronically ill patients connect with their doctor online. Health plans and government payers are seeing the value from the technology and enhancing reimbursement for virtual care.”

In the results, nearly a quarter of providers said their telemedicine and telehealth programs were improving efficiency and loyalty with 35 percent of respondents saying they didn’t have a virtual care program with an additional 40 percent saying they had recently implemented a program.

One of the biggest reasons providers wanted to provide a virtual care program was to increase patient volumes and loyalty. A total of 17 percent of responders said they would like a virtual care program for care coordination of high risk patients, reduce costs for access to medical specialist, and to adopt these programs as a result of patient requests and consumer demands.

Challenges to adoption were also identified. Some 19 percent believe they have other technical priorities, identify challenges in maintaining successful business model utilizing the program, and simply stated their organization was not ready to implement a virtual care program.

For more information on the KPMG survey results click here. 

For a visual descriptions of the KPMG results, click here. 


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