Telehealth Access is at Risk: How Did We Get Here?

The Evolution of the Telehealth Modernization Act: Expanding Access to Virtual Care

The Telehealth Modernization Act represents a pivotal effort to expand and integrate telehealth into the U.S. healthcare system. Originally sparked by the need to adapt during the COVID-19 pandemic, this legislation has evolved to address longstanding limitations in telehealth access. Below, we explore the history and significance of this act and its role in shaping the future of healthcare delivery.

Early Legislative Efforts: Pre-Pandemic Telehealth Landscape

Before the onset of COVID-19, telehealth was governed by laws and regulations that limited its full potential. Medicare only reimbursed telehealth services for patients living in rural areas, and even then, they had to be located in healthcare facilities, rather than in their homes. Efforts to expand telehealth access had been slow due to concerns about fraud, payment policies, and quality of care.

Though there were legislative attempts to modernize telehealth before the pandemic, progress was incremental, and many of the restrictions remained in place.

The COVID-19 Pandemic and Telehealth Expansion (2020)

In March 2020, the COVID-19 pandemic forced rapid changes across all healthcare sectors, including telehealth. As part of the response, Congress passed the Coronavirus Aid, Relief, and Economic Security (CARES) Act, temporarily expanding telehealth services and eliminating many of the geographic and site restrictions that had previously limited access.

Under these changes, Medicare beneficiaries in urban areas, as well as those in rural areas, could access telehealth services from home. Additionally, the Centers for Medicare & Medicaid Services (CMS) issued waivers that allowed a broader range of providers to deliver telehealth services.

This swift expansion led to a surge in telehealth utilization, proving the value of virtual care in maintaining the continuity of services during a national crisis. The success of these measures led lawmakers and healthcare providers alike to consider how telehealth could be permanently integrated into the system.

The Introduction of the Telehealth Modernization Act (2020)

In response to the growing need for a long-term telehealth solution, Senators Brian Schatz (D-HI) and Roger Wicker (R-MS) introduced the Telehealth Modernization Act of 2020 in July. The bill aimed to make many of the temporary telehealth provisions permanent, specifically:

  • Eliminating geographic restrictions for telehealth services under Medicare.

  • Allowing patients to receive telehealth services from their homes.

  • Expanding the list of healthcare providers eligible to offer telehealth services.

In the House of Representatives, similar legislation was introduced by Representatives Mike Thompson (D-CA) and Peter Welch (D-VT). Both bills sought to glorify the lessons learned from the pandemic into federal law, ensuring that patients could continue accessing telehealth services, regardless of location.

The Telehealth Modernization Act of 2021: Continuing the Push for Reform

With bipartisan support, the Telehealth Modernization Act of 2021 was reintroduced in the 117th Congress. This version of the bill maintained its core focus on permanently removing geographic restrictions and allowing patients to receive care from home. However, it also incorporated additional provisions aimed at:

  • Expanding the definition of telehealth services, including those related to mental and behavioral health.

  • Broadening provider eligibility to ensure a wide range of healthcare professionals could deliver virtual care.

  • Increasing access to telehealth services for underserved populations.

The 2021 bill reflected the growing consensus that telehealth could enhance access to care for patients in both urban and rural settings and that it could play a key role in the future of healthcare delivery.

Post-Pandemic Telehealth: The Path to Permanent Modernization

As the public health emergency waned in 2022, many temporary telehealth flexibilities were extended. However, long-term changes remained a topic of debate in Congress. In 2022, the passage of the Consolidated Appropriations Act extended several key telehealth flexibilities, but there was still uncertainty around the permanence of these expansions.

In 2023, efforts to integrate telehealth into the broader healthcare framework continued. Advocacy around payment parity, provider eligibility, and geographic flexibility remained central to legislative discussions. The push for permanent solutions reflects both the success of telehealth during the pandemic and the ongoing demand for accessible, flexible healthcare options.

Key Legislative Goals of the Telehealth Modernization Act

The Telehealth Modernization Act focuses on several critical areas aimed at improving access to virtual care:

  • Geographic Flexibility: Removing restrictions that limit telehealth access to rural areas, making it available to all patients, regardless of location.

  • Site Neutrality: Allowing patients to receive telehealth services from home or other non-clinical locations.

  • Provider Parity: Expanding the list of healthcare professionals who can be reimbursed for telehealth services.

  • Payment Parity: Ensuring that telehealth visits are reimbursed at the same rate as in-person visits, fostering equality between virtual and traditional care.

The Future of Telehealth Modernization

As telehealth continues to evolve, the Telehealth Modernization Act remains central to efforts to reform the healthcare landscape. The expansion of telehealth access during the pandemic demonstrated its importance in maintaining continuity of care, particularly for vulnerable populations. Moving forward, lawmakers, healthcare providers, and advocates will continue to push for permanent legislative changes that reflect the value of telehealth in improving access, reducing disparities, and enhancing the overall quality of healthcare.

The Telehealth Modernization Act has laid the foundation for a more flexible and accessible healthcare system, but the work to ensure its lasting impact is far from over, with the looming deadline for many of these waivers set to expire in just 3 short months, action needs to be taken.

The expiration of telehealth waivers on December 31, 2024, marks a critical juncture for the future of telehealth services, particularly those established during the COVID-19 pandemic. The Telehealth Modernization Act will play a key role in determining which telehealth expansions will become permanent and how care delivery will evolve after the expiration of these temporary waivers. 

Here's a look at what is at stake:

  • Geographic and Site Flexibility: Patients will no longer be allowed to receive telehealth services in both rural and urban areas and from their homes.

  • Expanded Provider Eligibility: A broader range of healthcare professionals, including therapists and nurse practitioners, may not be allowed to provide telehealth services.

  • Medicare Coverage Expansion: Telehealth visits reimbursement by Medicare may be limited, decreasing beneficiaries' access to care.

  • Relaxed Technology Requirements: Services will not be allowed over non-HIPAA-compliant platforms

How the Telehealth Modernization Act Intersects with Expiring Waivers

The Telehealth Modernization Act has been designed to ensure that many of the expansions made possible by these temporary waivers become permanent parts of the U.S. healthcare system. Specifically, the act seeks to address the following key areas:

  • Elimination of Geographic Restrictions: Under current waivers, patients can receive telehealth services regardless of whether they live in rural or urban areas. The expiration of the waivers would reintroduce these limitations, significantly reducing access for many urban patients. The Telehealth Modernization Act would make the removal of geographic restrictions permanent, ensuring that telehealth remains accessible to patients no matter where they live.

  • Home-Based Care: During the pandemic, patients were allowed to receive care from home. If the waivers expire without action, telehealth visits may again require patients to travel to a designated healthcare facility. The act seeks to preserve the option for patients to receive telehealth services from their homes or other non-clinical settings.

  • Expansion of Eligible Providers: The temporary waivers expanded the types of healthcare providers who could offer telehealth services and be reimbursed. If the waivers lapse, many providers, including behavioral health professionals, may no longer be eligible to deliver care virtually. The Telehealth Modernization Act would solidify this expanded eligibility, ensuring that patients have access to a wider range of healthcare professionals through telehealth.

  • Telehealth for Mental and Behavioral Health: Mental health care has been one of the major success stories of the telehealth expansion during the pandemic. The Telehealth Modernization Act specifically emphasizes the continuation of telehealth services for mental and behavioral health, which would be essential if the pandemic-related waivers expire.

Potential Gaps and Challenges if the Act Is Not Passed

If Congress does not pass the Telehealth Modernization Act or similar legislation before the expiration of the waivers, several challenges could arise:

  • Loss of Access: Without permanent changes, many patients, particularly those in urban areas or with mobility issues, could lose access to telehealth services. This would disproportionately affect vulnerable populations who have benefited from the increased flexibility during the pandemic.

  • Provider Limitations: Fewer healthcare professionals would be eligible to offer telehealth services, creating bottlenecks in care, particularly in fields like mental health, where demand is high.

  • Reimbursement Issues: Telehealth visits may not be reimbursed at the same rate as in-person visits if payment parity provisions are not enacted, discouraging providers from offering telehealth services.

Opportunities for Permanent Change

The Telehealth Modernization Act offers a framework for addressing these potential issues by making several key pandemic-era changes permanent. By doing so, it could:

  • Ensure continuity of care for millions of patients who have become accustomed to virtual healthcare options.

  • Provide long-term certainty for healthcare providers, allowing them to invest in telehealth infrastructure and services.

  • Support ongoing innovation in healthcare delivery by maintaining the flexibility that has proven effective during the pandemic.

Conclusion: The Importance of Legislative Action

The expiration of telehealth waivers at the end of 2024 will force policymakers to confront the future of telehealth in the U.S. The Telehealth Modernization Act offers a roadmap for making permanent the critical expansions that have enhanced access to care during the pandemic. Without action, many of these gains could be reversed, leading to reduced access, provider limitations, and reimbursement challenges.

For telehealth to continue thriving, especially as an integral part of modern healthcare delivery, passing the Telehealth Modernization Act or similar legislation will be essential before the waiver expiration deadline. CTeL strongly encourages the administration, congress, and the broader telehealth community to unite together in support of extending or making permanent legislation for expansive telehealth access. 



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