Store-and-Forward is the electronic transmission of medical information to a practitioner or specialist, who uses the information to evaluate the patients case or deliver a service outside of a real-time interaction.

Unfortunately, store-and-forward is less commonly reimbursed by Medicare and Medicaid programs due to the stipuation that the delivery of services must occur in “real time,” automatically excluding store-and-forward as a part of telemedicine and/or telehealth altogether.

Remote patient monitoring (RPM) is the collection of a wide range of health data from the point of care, such as vital signs, weight, and blood pressure. The data is transmitted to health professionals in facilities such as monitoring centers in primary care settings, hospitals and intensive care units, and skilled nursing facilities.

For more information RPM download our RPM fact sheet.

The majority of states include telehealth specific informed consent requirement in their statute, administrative code and/or Medicaid policies. This requirement can sometimes apply to the Medicaid program, a specific specialty or all telehealth encounters that occur in the state, depending on how and where the policy is written. In Medicare this requirement is exclusive to communication technology-based service (CTBS) codes where the patient needs to be made aware of any cost sharing responsibility.

Telehealth by nature makes it possible for providers to deliver services across state lines if they are properly licensed in the state the patient is located in. Some Medicaid programs have placed restrictions on providers located out-of-state, requiring them to have some sort of an in-state presence, while other states have explicitly allowed out-of-state providers as long as they are licensed in the state and enroll with the Medicaid program. One way for providers to provide care to patients across many state lines is to join the Interstate Medical Licensure Compact.

For more information on ISMLC.

The DEA, in collaboration with the Department of Health and Human Services (HHS), has issued a third extension of telemedicine prescribing flexibilities, allowing healthcare providers to continue prescribing controlled substances via telehealth without an in-person evaluation through December 31, 2025. This measure builds on earlier temporary rules established during the COVID-19 Public Health Emergency (PHE), aimed at maintaining access to care for patients needing Schedule II-V medications, such as those managing chronic pain, mental health issues, or opioid addiction.

The extension provides additional time for regulators to finalize long-term telehealth policies while addressing public health needs and mitigating risks of misuse or diversion. This decision acknowledges the transformative role telemedicine has played in improving access to care, particularly for rural, underserved, and mobility-limited populations. It also offers healthcare providers and systems an adjustment period to prepare for anticipated compliance requirements in the evolving telehealth regulatory framework.

This extension underscores the DEA’s commitment to balancing healthcare access with the need for appropriate safeguards against controlled substance misuse, while aiming to provide a seamless transition once permanent policies are enacted.

When telehealth is used, it is considered to be rendered at the physical location of the patient, and therefore a provider typically needs to be licensed in the patient’s state. Because it can be burdensome on providers to get licensed in every state they wish to practice in via telehealth, many states have adopted interstate compacts which allow specific providers to practice in states they are not licensed in as long as they hold a license in good standing in their home state.

Below is a listing of the key Licensure Compacts:

1. The Interstate Medical Licensure Compact

2. Nurses Licensure Compact

3. Physical Therapy Compact

4. Psychology Interjurisdictional Compact

5. Audiology and Speech-Language Pathology Interstate Compact

6. Emergency Medical Services Personnel Licensure Interstate Compact

For more information on licensure compacts, visit the ISMLC website.