The Looming Cliff: Consequences of Failing to Extend Telehealth Flexibilities

Discussions on the budget are not making much progress on the hill. Should Congress fail to pass a Continuing Resolution (CR) that includes an extension of telehealth flexibilities, it will have far-reaching and detrimental consequences across the healthcare landscape. The current pause on certain telehealth restrictions, crucial for maintaining access to care during the pandemic, is set to expire by the end of March. Without Congressional action, we face a "telehealth cliff" with significant repercussions for patients, providers, and the healthcare system as a whole. But sure, let’s keep focusing on plastic straws…

Here’s what could happen:

Impacts on Access to Care:

  • Reduced access for vulnerable populations: Telehealth has proven particularly vital for individuals in rural areas, those with disabilities, and those with limited transportation options. These populations will face significant barriers to care if telehealth services are curtailed.

  • Exacerbation of health disparities: The loss of telehealth options will disproportionately affect underserved communities, widening existing health disparities and limiting access to specialists and essential medical services.

  • Decreased access to mental healthcare: Telehealth has been instrumental in expanding access to mental health services, especially during a time of increased need. The expiration of these flexibilities will leave many individuals without crucial mental healthcare support.

Impacts on Reimbursement:

  • Drop in reimbursement rates: Without Congressional action, reimbursement rates for telehealth services will likely revert to pre-pandemic levels, significantly reducing payments for providers offering these services.

  • Financial strain on providers: Reduced reimbursement will create financial strain on healthcare providers, particularly smaller practices and rural hospitals, potentially forcing them to limit telehealth offerings or close altogether.

  • Discouraging innovation: The uncertainty surrounding reimbursement policies will discourage investment in telehealth infrastructure and innovation, hindering the long-term integration of telehealth into the healthcare system.

Impacts on Providers:

  • Increased workload and burnout: Providers will face increased workloads as they attempt to accommodate patients who lose access to telehealth services, potentially leading to burnout and decreased job satisfaction.

  • Difficulty in care coordination: The loss of telehealth will make it more challenging for providers to coordinate care for patients, especially those with complex medical needs or those requiring specialized care.

  • Reduced efficiency and increased costs: Without telehealth, providers will face increased administrative burdens and higher costs associated with in-person visits, potentially impacting the overall efficiency of the healthcare system.

Mental Health Fallbacks:

  • Increased demand for in-person mental health services: The demand for in-person mental health services will likely surge, placing further strain on an already overburdened system and potentially leading to long wait times for appointments.

  • Limited access to crisis intervention: Telehealth has played a crucial role in providing timely access to crisis intervention services. The loss of these options could have devastating consequences for individuals experiencing mental health emergencies.

  • Reversal of progress in mental health access: The expiration of telehealth flexibilities will reverse the significant progress made in expanding access to mental health care, potentially leading to increased rates of untreated mental illness and exacerbating the mental health crisis.

Policy Issues:

  • Lack of clarity on telehealth regulations: The absence of long-term telehealth policies creates uncertainty for providers and patients, hindering the widespread adoption and integration of telehealth into routine care.

  • Need for permanent telehealth legislation: Congress must act to establish permanent telehealth legislation that addresses reimbursement, licensure, and other key issues to ensure the continued availability of telehealth services.

  • Importance of data collection and evaluation: Comprehensive data collection and evaluation are essential to understanding the impact of telehealth on quality of care, cost-effectiveness, and patient outcomes, informing future policy decisions.

Other Areas of Note:

  • Impact on chronic disease management: Telehealth has been instrumental in managing chronic conditions, allowing for remote monitoring and timely interventions. The loss of these services could lead to worsening health outcomes for individuals with chronic illnesses.

  • Potential for increased hospital readmissions: Reduced access to primary care and specialist services through telehealth could increase hospital readmissions, particularly for individuals with chronic conditions.

  • Need for continued investment in telehealth infrastructure: Continued investment in telehealth infrastructure, including broadband access and technology, is essential to ensure equitable access to telehealth services for all Americans.


Failing to extend telehealth flexibilities will have severe and far-reaching consequences for patients, providers, and the healthcare system. Congress must act swiftly to pass a CR that includes these vital extensions and establish a clear path towards permanent telehealth legislation.

The continued availability of telehealth services is crucial for ensuring access to care, promoting health equity, and building a more resilient and sustainable healthcare system.

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Telehealth is at a crossroads. Millions rely on it for everything from routine check-ups to mental health support, but its future hangs in the balance. Congress is considering its long-term role, and without the right information, we risk losing this vital tool.

CTeL is working tirelessly to provide Congress with the data they need to make informed decisions. But they can't do it alone. Your support is urgently needed to fund this crucial research. Every dollar brings us closer to securing the future of telehealth and protecting access to care for millions. Don't wait – make your impact today!

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